Refund policy
At Forward Point Industries, we want you to be satisfied with your purchase. This Return and Refund Policy explains your options and rights when something isn't right, and works alongside — not instead of — your rights under the Australian Consumer Law (ACL).
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes those rights.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact us at forwardpointindustries@gmail.com within 30 days of delivery with your order number and photos of the issue. We will assess the fault and, depending on the circumstances, offer a repair, replacement, or refund at no cost to you, including reasonable return shipping where applicable.
Fit and compatibility
Our trays and cases are calibre-specific and dimensioned to published bore diameter and depth specifications — see the Calibre Compatibility Guide and each product page before ordering. Cartridge dimensions vary slightly between manufacturers, and finished fit may vary slightly due to 3D-printing tolerances. If a product does not fit your cartridge in line with its stated specifications, contact us and we will work with you toward a repair, replacement, or refund.
Change of mind
Outside of your statutory rights above, we also accept change-of-mind returns as a matter of store policy: unopened, unused items in original condition may be returned within 30 days of delivery for a refund of the product price. Return shipping for change-of-mind returns is at the customer's cost. This does not apply to items that have been used, fitted, or are not in resalable condition.
Made-to-order and custom items
Products are precision 3D-printed to order. Custom tray configurations arranged directly with us via email are made to your specific request; where reasonably possible we will still remedy faults, defects, or errors on our part consistent with your rights under the Australian Consumer Law, but change-of-mind returns may not be available for custom configurations that cannot be resold.
How to start a return
Email forwardpointindustries@gmail.com with your order number, the item(s) concerned, and the reason for the return. We'll confirm the next steps, including return address and any return shipping arrangements.
Refunds
Approved refunds are processed back to your original payment method. Please allow time for your bank or card provider to reflect the refund once we've processed it. We'll email you to confirm once a refund has been issued.
Contact
Questions about a return or this policy can be sent to forwardpointindustries@gmail.com.